How some customers scored the $60 10-GB phone deal after the deadline

How some customers scored the $60 10-GB phone deal after the deadline
From CBC - January 14, 2018

The deadline may have passed, but some Canadians are still scoring the $60 10-GBphone plan briefly offered by the major telecoms last month.

"It took a while but they were finally able to do it for me," said Rogers customer Joseph Filiplic, who believes making his case on social media helped him seal the deal.

Filiplic, who lives in Edmonton, was one of many customers blown away when the big three Bell, Rogers and Telus offered a $60monthly plan with 10 gigabytes of data andunlimited calling to customers in Ontario, Alberta and B.C.

According to a recent reportcommissioned by the federal government, Canadians pay some of the highest prices in the industrializedworld for cellular plans, withthe average 5-GB plan costing$104.49 a month.

So it was no surprise thatcustomers rushed to sign up for the special deals.

But they had less than a week to do it, sparking long customer service wait times. Some, like Filiplic, gave up in frustration before the Dec. 19 deadline.

He called again a few days after the deadline to make a plea for the plan, but he says Rogers turned him down.

"The agent said, 'No, rules are rules,' and they wo not honour the sale that they had.I was upset."

Take it to Twitter

Filiplic complained on Twitter and addressed his tweet to Rogers and Freedom Mobile the upstart competitor that had sparked the phone plan wars by being the first to offercustomers the $60 10-GB deal.

In a second tweet, Filiplic threatened to move to Freedom, which is still offering the plan. Freedom quickly tweeted back, "We would love to have you!"

The following day, Rogers contacted himand offered its now-expired $60 deal.

Filiplicsaid he was "very surprised" and believes complaining on social media made the difference.

"We are paying a lot," he said of Canadian phone plan prices. "The thing to do, make it public, make it known to the big three that we ca not stand for this anymore."

Rogers did not offer any comment on Filiplic's case, and told CBC News that the $60 plan was a limited-time promotion.

"We know that not everyone was able to take advantage of this offer, but we are committed to continuing to bring our customers a variety of plans and price points to meet their needs," a spokespersonsaid.

Koodosuccess story

Brendan Waller ofKitchener, Ont., also managed to get the $60 10-GB deal with Koodo owned by Telus post-deadline.

He says while the plan was on offer, he reached out to Koodo multiple times by phone and on social mediabut was never successful.

'Demand reasonable prices'


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